1. Who We Are

Southwest Security Services ("we," "our," or "us") is an Arizona-based, veteran-owned armed patrol and security services company. We provide mobile armed patrol, incident documentation, and property monitoring services to commercial and residential clients in the Phoenix metro area.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services, website (swsecurityservices.com), client portal, or connect your QuickBooks account to our platform.

2. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, business name
• Property information: addresses and descriptions of properties under service
• Billing information: processed securely via Stripe — we do not store credit card or bank account numbers
• Communications: messages, service requests, and incident notes you submit through our portal or forms

Information Collected Automatically

• Log data: IP address, browser type, pages visited, and timestamps when you access our website or portal
• Cookies: session cookies required to keep you logged in to the client portal; no advertising or tracking cookies

Information from QuickBooks Online

If you authorize our platform to connect to your QuickBooks Online account via OAuth2, we access:

• Customer records (your company name, address, contact information as stored in QB)
• Invoice records (amounts, dates, payment status related to your account with us)
• Company information from your QB account

We access only the data necessary to manage your billing relationship. We do not access QB data belonging to other companies. We do not write to or modify your QuickBooks data. You may revoke this access at any time from the client portal or directly via your Intuit account settings.

3. How We Use Your Information

• To provide, manage, and improve our armed patrol and security services
• To send daily 8 AM incident report emails to designated contacts for your properties
• To process payments and manage your invoices
• To communicate about service status, incidents, and account updates
• To match your QuickBooks customer record to your portal account for accurate billing
• To comply with applicable law and respond to legal process

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Stripe (payment processing), Twilio (emergency SMS), SendGrid (email delivery), cloud hosting providers — each bound by confidentiality agreements
• Intuit/QuickBooks: We exchange data with your QB account only under your authorization via OAuth2
• Law enforcement: Only when required by law, court order, or to protect safety
• Business transfers: If the company is sold, your information may transfer as a business asset; you will be notified

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Incident reports and patrol logs are retained for a minimum of 3 years for liability documentation purposes. You may request deletion of your personal data by contacting us; some data may be retained as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure token storage for third-party integrations, and restricted access controls. No method of internet transmission is 100% secure; we take reasonable precautions to protect your data.

7. QuickBooks OAuth Tokens

OAuth access tokens issued by Intuit are stored server-side in an encrypted environment. We use these tokens only to read customer and invoice data relevant to your account. Tokens are never exposed to end-user browsers. You can revoke access at any time through:

• Our admin panel → QuickBooks → Disconnect
• Your Intuit account → Authorized Apps → Revoke access for "SW Security Services"

8. Your Rights

Depending on your location, you may have rights to:

• Access a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of non-essential communications
• Revoke QuickBooks access at any time

To exercise these rights, contact us at info@swsecurityservices.net.

9. Children's Privacy

Our services are intended for business clients and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes by email and update the "Last Updated" date above. Continued use of our services after notice constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Southwest Security Services
12342 N 71st Lane, Peoria, AZ 85381
Phone: (602) 909-0181
Email: info@swsecurityservices.net
DPS License: 1676062 · Expires 05/13/2030